Privacy Policy

This policy explains what personal information SIMNOVA collects when you use the SIMNOVA app or website, why we collect it, and the choices you have. SIMNOVA is operated by Venture Bytes Limited, based in New Zealand.

1. Information we collect

Information you give us

• Account details — your name and email address when you create an account.
• Order and billing details — the plans you buy and the billing information needed to complete a purchase.
• Payment details — card payments are handled by our payment processor, Stripe. Your full card number is entered directly with the payment provider and is never stored by SIMNOVA.

Information we collect automatically

• Device and app information — device type, operating system, app version, and language, used to run the app and diagnose problems.
• Usage and analytics — how the app is used, so we can improve it.
• Crash reports — diagnostic data when the app crashes, so we can fix it.
• Push notification token — a device identifier issued by Apple or Google that lets us send notifications about your eSIMs (see below).
• Approximate location — inferred from your device settings and network, only to show relevant plans and pricing. We do not track your precise location.

2. How we use your information

• Process your order and deliver your eSIM, including its activation details.
• Verify your purchase and provide customer support.
• Send you notifications about your eSIMs (see section 3).
• Operate, secure, and improve the app and website.
• Detect and prevent fraud and misuse.
• Meet our legal and regulatory obligations.

SIMNOVA does not sell or rent your personal information.

3. Push notifications

With your permission, we send notifications about your eSIMs — for example when your data is running low, or when an eSIM is ready to install. To do this we register your device's push token against your account. You can turn notifications off at any time in your device settings, and we remove the token from your account when you sign out.

4. Who we share information with

We share information only with the service providers that help us run SIMNOVA:

• Stripe — to process payments securely.
• Google Firebase — for account sign-in, push notifications, crash reporting, and analytics.
• Our eSIM connectivity provider — to provision and manage the eSIMs you buy.
• Email delivery providers — to send you order and account emails.

These providers may process data in New Zealand, Australia, or overseas, including in the European Union and the United States. Where information is transferred internationally, we take reasonable steps to ensure it remains protected.

5. How long we keep it

We keep your information for as long as your account is active and as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we delete or anonymise your personal information, except where we are required to retain certain records (such as transaction records for tax and accounting).

6. Your rights and choices

You can:

• Access and correct your account details in the app, or by contacting us.
• Delete your account at any time from Account → Edit profile → Delete account. This signs you out and removes your personal information, subject to the retention note above.
• Turn off notifications in your device settings.

If you are in the European Union or the United Kingdom, you also have the right to request a copy of your data, ask us to restrict or object to certain processing, and lodge a complaint with your local data protection authority. To exercise any of these rights, contact us using the details below.

7. Security

We take reasonable technical and organisational steps to protect your information against loss, misuse, and unauthorised access. Payments are handled by Stripe over encrypted connections, and we do not store card numbers. No method of transmission or storage is completely secure, but we work to protect your information and review our practices regularly.

8. Children

SIMNOVA is not intended for anyone under 18, and we do not knowingly collect their information.

9. Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date below, and significant changes may be highlighted in the app.

10. Contact us

Questions about this policy, or about your information, can be sent to:

Email: support@getsimnova.com
Venture Bytes Limited
PO Box 56256, Dominion Road, Auckland 1446, New Zealand

Last updated: 15 July 2026